If this is your first time submitting a support ticket to Rio AI, you'll need to register for an account before you can view the progress or history of your tickets. Follow the steps below to get started:
Step 1: Go to the Login Page
Visit the Support Ticket Portal and click “Register here” underneath the login form.
See below
Step 2: Create Your Account
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Enter the email address you used to submit your support ticket.
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Choose a password (must include at least 8 characters, upper- and lowercase letters, a number, and a symbol).
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Tick the consent box to allow Rio AI to store and process your data.
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Click “Save password”.
Step 3: Verify Your Email
After registering, you’ll receive a verification email. Please click the link in that email to complete your registration.
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Check your spam/junk folder if the email doesn’t appear within a few minutes.
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You must verify your email before you can view your tickets.
Step 4: Log In and View Your Tickets
Once verified, return to the Support Ticket Portal, log in using your registered email and password, and you’ll be able to:
- View all active and past support tickets
- Check the current status of your ticket
- Receive updates directly through the portal
Need Help?
If you're having trouble registering or accessing your tickets, please your Rio Champion.