How to reset or change password?
This article demonstrates how you can change your log in password to Rio. It also shows how to reset a password if you are unable to gain access to the platform.
To reset/change your password:
- Navigate to the 'log in' button within the www.rio.ai web-site, the 'log in' option is located in the top right corner of the website landing page
-
In the Rio platform log in page click the Forgot password link above the Login button.
-
Type the email address associated with your account, then click send password reset code.
-
Check your email inbox for an email from "hello@rio.ai" (Check spam mail too).
- Rio will send a unique verification code, enter the reset verification code as prompted on Rio.
- When prompted enter your new password.
- Enter your new password again to confirm password.
- Click reset password to confirm your new password.
- If your issue persists use the chat function located in the bottom right-hand corner to contact a member of the Rio Team who will be happy to assist.