Why are some pages not loading?

Sometimes you will see Page Failed to Load. Find out some initial steps to diagnose the issue

There are a few steps you can take to start with to eliminate some obvious issues and self diagnose the problem

The recommended browser

Confirm what version of a browser you are using. Rio works best on Google Chrome, but it has been tested and verified on the big four supported browsers. Chrome, Firefox, Safari and Edge. 

Version Control

It is best practice to use the most up to date version of the Browser you are running. You can find out which version by following these steps

1. 1. For Chrome in the top right corner, there are three dots on top of each other. Click here, and under help at the bottom, there is About Chrome. This will tell you what version of Chrome
   2. For Microsoft Edge, select Settings and more  at the top of the window, and then select Settings .Scroll down and select About Microsoft Edge.Could you confirm what version of the browser
   3. For Safari, choose Safari from the top menu, and About Safari. The version number will be on the window that pops up. On iOS, go to Settings > General > Software Update. Your iOS version and Safari version are the same.
   4. For Firefox, on the menu bar, click the Firefox menu and select About Firefox. The About Firefox window will appear. The version number is listed underneath the Firefox name. 

Clear Cache/Hard Refresh

Chrome: Clear Browsing Data

Assuming you use a keyboard, the quickest way to the Clear browsing data window in Google Chrome is by using the keyboard shortcut Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac).

If you aren't into keyboard shortcuts, here's how to clear the Chrome browser cache on your computer:

1. Select the three-dotted menu button in the upper-right corner of Chrome and select Settings in the drop-down menu.

2. Choose Advanced at the bottom of the page.
3. Select Clear browsing data.
4. Check the box next to Cached images and files. 
5. Choose Clear data.
   
   

Firefox: Clear Recent History

In Mozilla's Firefox browser, you clear the cache from the Clear Recent History or Clear Data area.

The Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac) keyboard shortcut is the fastest way to open the Clear Recent History screen.

To get to the Clear Data screen through the menus, do this:

1. In Firefox's menu button (the three-lined hamburger icon), select Options.

2. Choose Privacy & Security from the left.

3. Select Clear Data in the Cookies and Site Data area.

   If you scroll down a bit and choose Clear History, you'll get to the same screen that the shortcut above takes you to.

4. In the Clear Data screen that opens, select Cached Web Content.
5. Choose Clear.

Safari: Empty Caches

In Apple's Safari browser on a Mac, clearing the cache is done via the Develop menu. Just select Develop in the Safari menu bar and then choose Empty Caches.

You can also clear the cache in Safari on a Mac using the Option+Command+E keyboard shortcut.

Edge: Clear Browsing Data

There are two versions of the Microsoft Edge browser, Edge and Edge Legacy. These steps are for the newer, Edge browser.

Clearing the cache is done via the Clear browsing data menu.

The fastest way to the Clear browsing data menu is via the Ctrl+Shift+Del keyboard shortcut.

Here's another option:

1. Open Microsoft Edge and select the three-dotted menu button at the top of the screen.

2. Select Settings
3. Go to Privacy and services.
4. Select Choose What to Clear.
5. Select the items you want to delete and then choose Clear now.